At Spearhead Multimedia, we’ve been doing email marketing for over 20 years and it continues to hold the top spot for marketing to your best salespeople, your very own customers.
Email marketing is one of the most cost-effective marketing tools for small businesses. According to the Direct Marketing Association, email marketing on average sees a 4300 percent return on investment (ROI) for businesses in the United States.
This is because email marketing is easy to manage, gives you full control, and allows you to establish direct contact with your customers.
It’s important to understand that a lot of your success with email marketing depends entirely on the email marketing software you choose because they are responsible for making sure that your emails actually get delivered.
If you aren’t careful, then you will end up paying a lot more money for fewer features and terrible deliverability (which causes you to lose even more money).
A good email marketing service enables you to create highly engaging emails. It also allows you to manage your contacts, segment users into groups, and track the performance of your email campaigns.
Most importantly, a good email marketing service ensures that your emails do not end up in the spam folder.
We at Spearhead Multimedia recommend Constant Contact. We’ve been creating successful email campaigns for clients and ourselves since 1999. We have watched them respond to changing trends and customer’s needs. They are a top tier email marketing company and have one of the highest email success rates in the industry.
Constant Contact is one of the largest and fastest growing email marketing services in the world. It is also the easiest to use and beginner friendly email marketing service.
You can easily manage your email lists, contacts, email templates, marketing calendar, and more. At Spearhead Multimedia, most of our clients have us help collect and sort their contacts, create branded emails and provide the reporting, all done through Constant Contact.
Your account provides access to easy tracking and reporting, built-in social media sharing tools, free image library, list segmentation, Facebook ads integration, and a powerful eCommerce integration for Shopify stores. We will set up automated opt-in forms on your website to help build your customer list.
Their Email Plus accounts also come with powerful features like email automation, surveys & polls, coupons, online donations, and subject line A/B testing to maximize your open rate.
Constant Contact offers unmatched support with live chat, phone calls, email, community support, and a vast library of helpful resources.
Aside from online training, they also offer in-person live seminars across the United States. This allows small businesses to quickly learn the basics of email marketing and start using it to grow their business like a pro.
For all the reasons above, we rate and exclusively use Constant Contact the best email marketing service for small businesses.
Constant Contact has a 60-day free trial (no credit card required). After that their pricing starts as low as $20/month.
Prepay six or 12 months and save up to 15%. Nonprofit organizations can prepay and save up to 30%.
We’re confident you’ll like Constant Contact Email Marketing. But if you don’t, and you decide to close your account within 30 days of signing up, they’ll refund 100% of your payment. View Terms & Conditions
Are you considering building an email list, but have some doubts about why it is needed? Many business owners and bloggers don’t realize the importance of building an email list when they’re first starting out. Most people usually change their mind when they see the impact email lists can have on someone else’s traffic and revenue. In this article, we will share the top reasons why building an email list is important (with real case studies). We will also show you how to start building your email list – step by step.
In this beginner’s guide, we will cover the following topics:
What is an email list?
Why building an email list is important
Social media vs email marketing
What marketing experts are saying about email marketing
What do you need to start building an email list
How to choose the best email marketing service
How to grow your email list and get more subscribers
Finding new list building strategies and resources
By the end of this article, you should have answers to all your questions about building an email list.
What is an Email List?
An email list is a special list of names and email addresses of people who gave you permission to send them updates and promotions from your business.
You can build your email list inside a marketing software and send bulk email notifications to everyone regarding your blog updates, online store, or other business services.
Why Building an Email List is Important?
According to the Direct Marketing Association, email marketing on average sees a 4300 percent return on investment (ROI) for businesses in the USA.
Because email subscribers joined your email list from your website and verified their identity by clicking on a link (double-optin), they are extremely interested in what you have to offer. This is why they are more likely to convert into paying customers.
In our business, email list gets 10 times higher conversions than social media campaigns.
We are partnered with GoZone Wifi to automatically optin your WiFi users and build your list.
This makes sense if you think about the reasons that make email an incredibly powerful communication channel:
1. Email is Personal
Email allows you to land into a user’s inbox. There is no ranking system limiting your reach. It is very direct and personal.
2. Email is Purposeful
To get updates from you, a user fills out a form to signup for your email list and confirm their email address. Someone doing this much work is obviously interested in hearing from you, and they are much more receptive to your message.
3. Email is Targeted
As we mentioned earlier, the user has already shown interest in your product or content. Since you already know what they like, you can deliver them highly relevant offers to get better results. This is called segmentation, and we will cover that later in the article.
4. You Own Your Email List
You do not own Facebook, Twitter, or Google. Your social media campaigns and SEO efforts can go to waste when these platforms change their policies. On the other hand, you own your email list, and it is not influenced by decisions of other businesses.
5. Email is One-on-One
People read email in the privacy of their inbox. The message is not on a public timeline or newsfeed. They can ask you questions directly in private with confidence. This helps build trust and connection.
6. More People Use Email Several Times a Day
You may have heard that Facebook has 1.4 billion and Twitter has 100 million daily active users. What you have may not have heard, is the number of people using Email every day.
Every internet user has at least one email account. Recent research conducted by Radicati found out that there 3.8 billion active email accounts. That’s half the population of Earth.
This is precisely why every smart business in the world has an email list.
Big name brands learned this lesson a long time ago, and that’s why they spend thousands of dollars on social media campaigns to get people to sign up for their email lists.
They understand that email marketing is the best long-term investment with a much higher return because people will continue to get their message at a very low cost for a longer period of time.
Social Media vs Email Marketing
Now you’re probably thinking, wait a minute. What about social media?
In fact, we have been asked several times isn’t email marketing kind of dead with social media taking over everything?
The best way to answer this question is to look at the information Twitter and Facebook ask you before you create an account:
Yup, it’s an email address.
These companies know that emails are the most direct and reliable way of getting in touch with their customers.
Even if you sign up using your phone number, they will keep asking for your email address to help you find friends, for password recovery options, and most importantly to send you targeted email messages.
Here is a view of the social tab in a typical Gmail user’s inbox.
All these emails are from big social media platforms, so they can engage you with the content on their platform and get you to visit their app or website again.
All social media platforms are building an email list because they are smart business owners. This helps their valuation when selling their business.
While social media is a great way to reach your audience, it’s important to keep in perspective the timely nature of social media platforms.
They come and go.
Not too long ago we had MySpace, FriendFeed, Google Buzz, Plurk and countless others. Most of them are either dead now or irrelevant.
Today we have Facebook and Twitter that are prominent, but not everyone enjoys these platform. Some people prefer Instagram, Pinterest, WhatsApp, Snapchat, LinkedIn, etc.
Basically, your users are all over the place on different platforms. But studies show that at least 91% of consumers check their email on a daily basis.
We are not saying that social media is not important. It is, and you should explore every opportunity to reach your audience.
However, you should spend more time and effort into something that guarantees higher results.
What Experts are Saying About Building an Email List?
Don’t take just our word for it, listen to what all top marketing experts are saying about email marketing:
Out of all the channels I tested as a marketer, email continually outperforms most of them.
– Neil Patel – Crazy Egg and QuickSprout
Getting an email address is the first critical step to figuring out who my reader is, and hopefully in the future, my customer of some sort.
– Joe Pulizzi – Founder Content Marketing Institute
If you’re not building an email list, you’re making a HUGE mistake.
– Derek Halpern – Founder Social Triggers
Email is the most predictable driver of growth and sales in our business. I prefer email marketing over all other traffic channels. – Syed Balkhi – Founder WPBeginner
Many expert marketers say their biggest mistake was not building an email list when they first started out.
With all the reasons above, we hope that you’re convinced that building an email list is important for all businesses.
Now you might be wondering, how do I build an email list?
This brings us to the next section.
What You Need to Start Building an Email List:
By now, you know why building an email list is so important, and why ignoring it can be a HUGE mistake.
So let’s take a look at what you need to start building your email list.
3 Things You Need to Build an Email List:
A website or blog.
An email marketing service.
High-converting opt-in forms
We can provide all three of these for you.
For the sake of this article, we will only be focusing on the last two items on the list. We’re going to assume you have a website. If you don’t, let’s talk.
Choosing the Best Email Marketing Service
There are tons of email marketing services out there. We recommend Constant Contact, hands down. Often times, beginners use a free company to save money, which is understandable. However, some of these free platforms are not the best. Why?
Some platforms mislabel themselves as “email marketing service” when in reality all they offer is free blog subscription via email. This allows your users to receive an email update every time you publish a new blog post.
But that’s not true email marketing. Here are some of the downsides of using a free blog notification service:
You can’t send out private email newsletters. To send an email, you will have to publish a new blog post, which means that the information you want to share will have to be publicly available first.
You can’t personalize the email message. It will be delivered in the same format often with no branding or personalization.
You can’t categorize subscribers by interests, demographics, or content type.
There is no reporting. You don’t know how many people got the email, what percentage of users opened it, and how many of them clicked on your links.
If you later tried to move to a paid service, your users will have to re-confirm their subscription. Many of them will not do it, and you will end up losing subscribers.
This is why we ALWAYS recommend using a professional email marketing service, like Constant Contact, right from the beginning.
Yes, they cost a little bit of money, but they are an investment in your business which pays huge returns.
The benefit of professional email marketing services are:
You can send private mass emails to your subscribers.
You can see subscriber activity and group your subscribers based on actions they take.
You can run A/B split tests to see which email subject line, content, and offers work best with your subscribers.
With reporting tools, you can see which country you have the most subscribers from. You can adjust your time zone preferences, and send emails at the right time.
Last, but definitely the most important, you can see the email addresses of all your subscribers.
There are hundreds of professional email marketing services available.
For small businesses, we recommend using Constant Contact because they are one of the largest email marketing services in the world.
They offer a 30-day free trial. This gives you plenty of time to set up and start seeing the results. At the end of 30 days, your email list would likely be paying for itself (cost $20 / month). Start your free trial.
Once you have signed up with Constant Contact, the next step is to add opt-in forms to your website to allow your users to subscribe.
Growing Your Email List and Getting More Subscribers
Did you know that more than 70% of visitors abandoning your website will never return? It’s true, just look in your Google Analytics and look at the percentage of new vs returning visitors.
That’s why you need to convert every website visitor into an email subscriber before they leave, so you can send them relevant messages to bring them back.
An average internet user spends just a few seconds looking at a website. This gives you very little time to engage them. If your email sign up forms are not noticeable, then users will leave without ever subscribing to your website.
The biggest mistake that we see beginners make is not strategically placing high-converting opt-in forms.
Constant Contact provides you with codes to embed in your theme, we handle that for you.
This is why we recommend our users to use OptinMonster. It is the most powerful conversion optimization software that helps you convert abandoning website visitors into subscribers and customers.
Instead of adding boring sign up forms to your sidebar, you can easily create high-converting opt-in forms like lightbox popups, floating header and footer bars, slide-in scroll boxes, fullscreen welcome mat, inline forms, and more.
But what makes OptinMonster really powerful is the behavior automation and personalization features. OptinMonster allows you to automatically show different opt-in forms based on where the user is coming from, which page they are visiting, and what they are doing on your website.
For example, the Exit-Intent® feature track your users’ mouse behavior and show them a targeted opt-in form at the precise moment they are about to leave. This helps you convert abandoning visitors into subscribers.
Nicolas Gagne, a small business owner, combined Constant Contact with a single exit-intent optin to grow his email list by 500%. This helped him triple his revenue from his online store (see the full case study).
Get started with OptinMonster today — Use the coupon WPB10 to get 10% off.
Note:OptinMonster was started by WPBeginner’s founder, Syed Balkhi, because he wanted to get more email subscribers, faster. It helped us increase our email signups by 600%. Due to popular request, we released this tool for the public, and currently, it’s the most recommended lead generation software in the market.
List Building Strategies and Resources
Having the right tools is crucial, but knowing how to use them properly is what makes the most difference.
In your email marketing strategy, the most important thing you should plan out is segmentation.
What is email list segmentation?
Email list segmentation is the process of grouping your subscribers, so you can better personalize your emails based on interest.
It helps you get higher open rates and click-through rates. This definitive guide to email marketing has all the information you need to segment your email list like a pro.
If you want to start growing your email list quickly, we have a system that incorporates your wifi network to optin users coming into your brick and mortar business.
We can create your optin forms and place them on your website, blog and social network accounts.
Content Upgrades are the highest converting opt-in forms. It’s a technique where you offer bonus content at the end of your popular blog posts. These usually convert 5 times higher than a regular opt-in. Here are some content upgrade ideas that you should check out. We will work with you to help choose what’s best and set them up for you.
There are a lot of different ways to capture email leads, we can create lead captures using Optin Monster and Constant Contact.
It does not matter what kind of business you run, what kind of website you have, or what industry you are in.
If you have a website, and you want to turn your visitors into returning customers, then you need to get them in your email list.
We hope this article helped you understand why building an email list is important and helped you get started on the right foot.
Depending on your business, there are a number of different campaigns you could run during the holiday season.
The type of campaign you decide to run will depend on the products and services you offer, and the audience you’re trying to reach. You will also need to consider the type of results you’re looking for, and your overall goals for the upcoming season. Constant Contact email marketing and the new Facebook Ads have been most successful.
To help you get started, we’ve compiled a list of possible campaigns you can try out.
Offer a coupon
The key to a great offer is that it’s compelling enough to get people to act. You can add a coupon to any email and let customers redeem in-store or online.
Contests are a great way to engage your audience and can help generate buzz during the holiday season. Come up with a prize that your customers will love, and encourage them to enter by providing their email address.
How to Get The Most Out of Your Restaurant Email Newsletter
A compelling email newsletter can be a very powerful tool for restaurants. They can inform customers about latest dishes and events and promote a restaurant’s unique personality to differentiate from other restaurants. But how can you ensure that you are creating an effective newsletter?
Vibrant images and calls-to-action
You have a sizeable customer email list and are reaching out to your customers on a regular basis. Now what? How do you ensure that your newsletter stands out from the other newsletters your customers receive on a daily basis? Having a vibrant image and a convincing call-to-action can help give your newsletter that edge!
You can start by including eye-catching photos that will draw their attention. Try including an image of your latest dish. Think of a vibrant color/image as one which stands out from the background and would draw someone’s attention almost immediately. The image should also match either your restaurant or newsletter’s content so it remains relevant and cohesive. An example of such an image is:
Banko Cantina chose this image for the restaurant’s all-you-can-eat tacos on Taco Tuesday special. (Source: Banko Catina)
Once you have picked an image, are your email newsletters actually bringing customers back to your restaurant? Are you engaging your customers with content that leaves them wanting to do something about it? Ensuring that your email newsletter is effective in bringing customers back through an exciting and convincing call-to-action is the next important step in promoting your business.
Start with the most important information. For example, if there’s an upcoming special or event on Tuesday night, state all the details pertaining to it. This should include the date, time, and specials your customer will get from attending. A good subject title would be, “Enjoy $1 tacos this Taco Tuesday!” This title works because it’s personal, direct, and simple. Exactly what a customer wants. You are also being explicit in the benefit your customer will get for going to your restaurant on Tuesday.
Customers want to feel special. Personalized and exclusive offers given to them because they are on your mailing list will make them feel that way. This gives them a feeling of being rewarded while also making it easier for you to track the results of your marketing campaign. It’s a win-win!
Still, some people receive hundreds of emails a day. How do you stand out? There are some general rules of thumb to ensure that your communication doesn’t get lost on its way to a customer.
Start with a click-worthy subject line. Be sure to keep it short, sweet and enticing. You have about 5 seconds to grab their attention, so make it count!
Sometimes a restaurant email newsletter promotes more than just specials, it’s a reminder of how great your restaurant is to customers who haven’t visited in awhile. Spreading the word about an update in your menu or changes to your restaurant’s look will encourage them to come back. You can also highlight positive reviews of your restaurant such as a favorable quote from a recent customer. This reinforces that same feeling amongst other customers, encouraging them to write their own positive review or even just to return to your restaurant. Following these steps ultimately helps in the reputation management of your restaurant.
Lastly, don’t forget to make the newsletter personal. If you have their names, include them. Adding a personal touch to your newsletters will make customers feel special and more inclined to go back to your restaurant.
A great example would be “Happy Hump Day, Alex! Next drink on us.” It’s personal, direct and simple, and your customer is incentivized to click on it.
Using the proper tools
Knowing what to include in a newsletter is only half the battle; doing it on a regular basis is what can really save you time.
Entrepreneur Magazine noted that many companies are seeing open rates on their newsletters as low as 5 percent. However, if you are able to leverage marketing automation with the right tools, you will be left with more time to think about the content of your newsletter and execute it effectively.
An automated marketing platform not only helps you easily build your email marketing database, but it can help create and schedule your emails both simply and automatically. Zenreach is an example of such a platform.
Not only does Zenreach let your customers sign into your portal and receive a customized WiFi experience, it allows them to participate in your restaurant’s special offers and deals.
Still not convinced? Sign up for a free Zenreach trial today and see how a marketing automation platform can grow your business in just 30 days!
Spearhead Multimedia and Zenreach make it easy! Try It Today