If you’re a victim of defamatory online content, you have options to get it removed — and educating yourself on what exactly you can do is the first step.
There’s a very real possibility that a brand or organization will find themselves the target of at least some negative information online. This might be warranted if they have a track record of poor service, but often it’s the result of internet trolls who have an ax to grind. If a webpage is openly defamatory or libelous, a company does have options to get the content removed from the internet permanently.
Valid reasons for removing a webpage
In general, there are a few specific reasons a company might seek to get a webpage removed. These reasons include:
- Fake news
- Brand abuse
- Executive targeting by competitors
- Abuse of trademarks or copyrights
- Counterfeit products
In the case of legitimate negative reviews or websites, there might be little recourse for an organization other than to fix the issues the reviewer has had. However, it might be shocking to learn that there are entire websites devoted to profiting off of defamatory content. They cite their first amendment rights to free speech, but these websites are often rife with abuse and false information. In these cases, there may be cause to pursue legal action.
Getting a webpage removed from the internet isn’t the same as getting it suppressed on search engine results. The Communications Decency Act of 1996 protects sites that allow users to comment or post their own information, which essentially means they aren’t liable for what a user posts on their site. Legal action in these situations may not be appropriate.
Related: How to Manage (and Repair) Your Business’ Online Reputation
Escalation of force
Most of the time, trying to get a webpage down follows an “escalation of force” pattern where a company will first try to get the author to voluntarily take the page down. If that doesn’t work, a company can reach out to whoever hosts the site or controls the servers. If the post violates the host’s policies, they might remove the site.
If both the author and the host won’t voluntarily remove the page, a company or its representative will most likely dig deeper into:
- National or international laws